The withdrawal period is:
- In the case of a purchase contract, fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
- In the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately, fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
- In the case of a contract for the delivery of goods in several partial consignments or pieces, fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) stating your name, address and, if available, telephone number, fax or e-mail address. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transactions, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. In the case of sales contracts where we have not offered to collect the goods ourselves in the event of cancellation, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
If you have received goods in connection with the contract, we will collect the goods. You shall bear the direct costs of the return shipment. You only have to pay for any loss in value if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. If the customer is an entrepreneur, the revocation is completely excluded.
Instructions for the smoothest possible processing of the return shipment
If possible, please return the item to us complete in the original packaging. Please use the return note (please enter the reason for return) and enclose it with the package. The use of the return note and the original packaging is not a “must”, i.e. it is not a prerequisite for asserting your right, but it simplifies and secures the processing.
Please use the returns label and have the returns delivery confirmed by the post office. The use of the returns label is not a “must”, i.e. it is not a prerequisite for the assertion of your right, but it simplifies and secures the processing for us. If you only wish to return one item from the delivery but have ordered further items that you now wish to pay for by invoice, simply deduct the item you have returned from the invoice amount.
The consumer has no right of withdrawal for contracts concerning
Goods that are made to customer specifications or clearly tailored to personal needs. Sound or video recordings or computer software delivered in a sealed package, provided the seal has been removed after delivery.